Policies


Store policy

Rainbow Thanka Gallery appreciates your business and will make every effort to provide a pleasant shopping experience. Prior to availing the services of this site, we kindly request you to read our Terms and Conditions. If you wish to avail of the services of this site, then you will be bound to the Terms and Conditions listed. Rainbow Thanka Gallery withholds the right to change or modify these Terms and Conditions if and when necessary.

Services and Conditions of Use:
As part of our service, we agree to provide you textual, visual and other information exactly as the product itself and offer you the services needed to deliver the product up-to your destination.
Colors & Photograph Presentation:
We put our best effort to display the colors and designs of the products as accurately as possible on this website and to ensure they are a close and true representation of the item offered for sale. We hope you will understand the uniqueness and hand crafted nature of our products, means that there may be slight variation in color, size and shapes of the same product.
Size of the Products:
All sizes listed are the approximate dimensions of the product which could have slight variations.
Placing an Order:

  • You must be a registered customer providing real name and correct address, phone number, payment details and other required information and have to be over 18 years of age.
  • Customers can order directly from the website and also send their inquiry by email (with code of items, description, size, color, quantities), then we will be back with the necessary information within 24 hrs.

Shipping & Handling Information:
Normal orders will be delivered immediately after the payment within two  working days, for orders of bigger sizes and quantities it will take at least a week to three week long depending upon the availability of goods in stock. Bulk order in a single variety of product might takes longer then the mentioned time frame.
Minimum order quantity:
You are not able to purchase less than the minimum order quantity mentioned on the cart however there is normally no limit for the maximum order quantity.

Pricing Policy

  • All prices are in US Dollars.
  • Any prices and availability of products are subject to change without prior notice.
  • Prices for the products do not include charges for shipping and handling. Customers have to pay separate charges for shipping, and handling which could be determined on the time on the basis of weight and size of shipment.
  • Prices are different for wholesale and retail customers. Any quantity more than 51 and valued more than US$ 1001/- are regarded as wholesale purchase.
  • We make every effort to be reasonable with our pricing.

Wholesale Price:
Wholesale prices are determined on cost approach basis which makes sure the cost are reduced on its minimum level and prices are fixed to make more sales.

Errors on Pricing:
We have tried our best to make sure that pricing information on the Online Store is accurate. With some typing mistake or database error mentioned prices may not be correct. If the cart price is lower than the actual price, Rainbow Thanka Gallery reserves the right to refuse, modify (on customers understanding) or cancel any order placed for a product that is listed. If the actual price is lower than the price stated in the cart, we will notify you by phone or email of the actual price. In case you wish to cancel your order you have to notify us in a proper way.
Wholesale Order:
If you would like to place a Wholesale Order or view our wholesale pricing, please click on the My Account link and sign up for wholesale pricing.
Payment Confirmation:
For payment by bank transfer, Western Union payment or any other wire transfer please be noted that we can process your payment only if we got your correct payment information. If you failed to submit us the information online, please write us the information to sales@nepalicraft.com.np
Order Cancellation:
You can cancel your order as long as it is not shipped. However, we shall not be able to process a cancellation once your order has been shipped. In addition all special orders including custom-made, tailor-made, plus size and personal name, slogan or logo imprinted items must be paid in full at time of order and will not be cancelled.
Electronic Communications:
When you visit Rainbow Thanka Gallery or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Use of Website:

Use of this website is strictly limited for use of browsing and purchasing goods from Rainbow Thanka. All materials on this site are copyrighted and are owned by Rainbow Thanka Gallery. Use of this web site outside of these conditions, such as copying, downloading, posting, publishing, transmitting, or distributing by any means whatsoever, constitutes a violation of Rainbow Thanka Gallery’s website. All the materials published on this website is the property of Rainbow Thanka  and anyone using it must have a written permission to do so.
Customer Agreement:
By placing this order customer agrees to our Policies, terms and conditions This website is the property of for Rainbow Thanka Gallery customers only.

 

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or other details. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • >To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • >To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) 
  • To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To notify periodic updates and offers from the store.

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Anti-Spam policy:

Spam, also known as junk mail, is an unsolicited email message. The term ‘spamming’ refers to transmitting, distributing or delivering any unwanted e-mail correspondence, especially in mass quantities. We do not spam. We will e-mail you only in regards to a current order, or we do send mail to our private customer base once in a great while to those customers who subscribed themselves to our mailing list. If you feel you don not want to receive any e-mails other than order information from us, please let us know and we will remove your email from subscription. Please note that it’s unfortunately possible for spammers and computer viruses to “spoof” legitimate email addresses. If you receive a suspicious email that purports to be from us, please do not open it.

Your Consent

  1. By using our site, you consent to our privacy policy.
  2. Changes and update on Privacy Policy
  3. If we decide to change our privacy policy, we will post those changes on this page. 

Return Policy

Customers satisfaction is our primary concern.

We believe that trust is the cornerstone of any business. Our fair and honest Return Policy ensures that customers feel comfortable with their purchases and from Gurkha Zone Khukuri House. Therefore, we make our best effort to ensure that all Khukuries that can be safely returned will be returnable in full. But it is important to note that not all products are returnable. If you are not happy with your selection for any reason Gurkha Zone Khukuri has a 15-day item inspection period and return policy for all products purchased. After 15 days all sales are final. We are not responsible for lost or stolen return packages and customers has to pay themselves for the shipment cost involved on those products. We therefore we strongly recommend that you insure your returned shipment.

Please consider the following return policy

The return request has to be made within 3 days of receipt of goods.
Return shipping charges are the customer’s responsibility. we will refund this postage cost if the return is due to our error You may ship your package using the delivery method of your choice, No credit is given for lost packages. Nonreturnable items sent back to us will not be returned, and no exchange or credit will be issued.
In the case that the merchandise being returned is due to seller’s shipping mistakes such as wrong size and styles customer will have a full refund for the order he or she paid.
Refund will be processed within 15 days after the seller had received the returned item.

Non Returnable Conditions

Commerce Accounts: Wholesale and Custom items purchases are final.
General Discounts: High-volume purchases that receive wholesale discounts are all considered a ‘wholesale’ purchase and are excluded from the return policy. Sales of such orders are final.

Refunds Policy:

We will assess the overall condition of the item being returned and will issue a credit accordingly. If the item you return cannot be resold at its original price we might decide not to refund the full amount you paid for. So please make sure you take every precautions possible to return the item it its original and undamaged form and packaging. Refund can be made wither by Bank Transfer or credit Card Transferand that will take 7 to 10 days.

Shipping Policy

Shipping Destinations Delivery:Rainbow Thanka Gallery with the help of pour shipping partners delivers products to all international destinations. You can choose the shipping method you want on the Billing, and Shipping, during the Checkout process. There are three main shipping methods that you can choose from: Curior, Air cargo and Sea Cargo. In each of them you can use one of our shipping partners for delivery.

Insurance :

We strongly recommend our customers to get insurance for all orders. This will protect your package against loss or damage during shipping. With insurance you can claim against any losses on the products to the cargo company. It would normally cost less then 3% of the total order value. We personally are NOT responsible for lost or damaged orders caused by the shipping companies.

Risk of Loss in Transit/Delivery:

In our 10 years of business practice, we haven’t had any problem of loss or non-delivery but again this is not something under our control once they are released from our store. Nevertheless, loss may occur in transit causes beyond our control, including merchandise being stolen, fires, strikes, lockouts and withholding of shipment in the event of any unforeseen governmental acts and regulations. Gurkha Zone Khukuri House shall not be liable for any losses of merchandise, failure to deliver or delays in delivery. Claims for loss of merchandise or discrepancies must be made within 48 hours after receipt of the merchandise. All claims of loss shipment must be made by customer with the carrier. In this case we are more then happy to provide any information needed for our customers to make a claim.

Claim Suggestions :

Please look over your packages carefully. If there is visible damage to the outside of the box, you must note that fact when you sign for the package or it is difficult to get credit for the damaged merchandise from the carrier. If you are claiming damages, you must keep all the original shipping boxes and packaging materials for further inspection.

Duties and Taxes :

International customers may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by customer themselves; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from our store, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods. Generally, customs forms for international packages will list the value of your order’s contents by product type. International customers and customers shipping products internationally should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Non-Received Orders:

In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by Gurkha Khukuri House for changed delivery shall be claimed from the user placing the order.

Product Shipping Errors:

If Rainbow Thanka Gallery have shipped wrong ordered merchandise to you. Please report to us immediately within 48 hours of receiving your package. It has to be supported with proof of photographs taken on the wrong merchandise for our investigation. If error has been established to be from us, Gurkha Zone Khukuri House will resend shipment of correct destination without any additional cost.

Shipping Charge:

Shipment cost depends upon the size of orders (volume and weight basis), time frame of delivery and mode of shipment. All of our shipping quotes include documentation fees, local handling , packing & stuffing fees and all other local charges levied in the packing and delivery to your Country. We are offering different types and condition for shipment. Different shipping companies have different shipping rates and we will inform you about the prices prior to shipment. The final shipping charge depends on the service provider, destination and many other factors which can on finalized only after acquiring the exact weight and size of the order.

Certain items (such as Herbal Product, Essential Oil, Herbal Soap, Wooden Items ) are restricted in some countries. Please check your local regulations before purchasing these items.

Please contact us at 453 Narsingh Chock, Thamel-29, Kathmandu Nepal or write us at sales@nepalicraft.com.np for any question, inquiries or problem, your satisfaction is our prime motto! We wish to please every customer and will do our best to solve any kinds of dispute. If you have any disappointment please write us with details in order to find a solution. We will try to resolve those problems with best of our business ethics and honesty.